Every property has a dedicated message thread between landlord and tenant, delivered live via server-sent events.
THE PROBLEM
Communicating with tenants through personal texts and emails mixes property business with personal life. Conversations are hard to find later, and there's no record tied to the property.
Here's how LeaseLoft solves it →
WHAT YOU CAN DO
LeaseLoft gives every property its own message thread — a direct, private line between the landlord and the tenant for that property. Messages are delivered in real time using server-sent events (SSE), so they appear instantly on both sides without a page refresh.
The landlord sees unread message counts in their dashboard, making it easy to spot when a tenant has sent something new. The connection auto-reconnects if it drops, and a 10-second polling fallback ensures no messages are missed even in poor network conditions.
Keeping communication inside LeaseLoft means every message is tied to the property it relates to. No more hunting through email threads or chat apps to find what was said about a specific unit.
KEY CAPABILITIES
HOW IT WORKS
Landlords and tenants each have access to a message thread per property. The thread opens automatically when a lease is active.
Type and send a message. It is delivered to the other party instantly via SSE — no page refresh, no delay.
Landlords see an unread count badge in their dashboard. Open the thread to read and clear the notification.
WHO BENEFITS
Landlords get real-time visibility into tenant messages with unread tracking. Tenants get a direct, live line to their landlord without needing to exchange phone numbers or use separate apps.
RELATED FEATURES
Tenants submit repair requests from their portal; landlords triage, track progress, and close issues with full visibility.
Explore →Invite tenants by email and get them set up in minutes — no manual account creation needed.
Explore →Manage your entire rental portfolio from a single, organised dashboard.
Explore →Get started free and unlock real-time messaging alongside every other LeaseLoft capability.