Tenants submit repair requests from their portal; landlords triage, track progress, and close issues with full visibility.
THE PROBLEM
Repair requests arrive by text, email, phone call, and sticky note. Without a central system, issues get lost, priorities are unclear, and tenants have no visibility into progress.
Here's how LeaseLoft solves it →
WHAT YOU CAN DO
Maintenance requests in LeaseLoft give tenants a direct, structured way to report repair issues — and give landlords a complete view of every open request across every property. Tenants submit a title, description, and urgency level from their portal. Landlords see all requests in one place, filterable by status, urgency, and property.
Each request moves through a clear status lifecycle: submitted, acknowledged, in progress, and completed. Landlords can update the status and add internal notes as work progresses — keeping a clear record of what was done and when.
Completed requests can be archived to keep the active queue clean. Archived requests are preserved and can be reviewed at any time. Only landlords can archive — tenants always see their requests as submitted.
KEY CAPABILITIES
HOW IT WORKS
The tenant logs in to their portal and submits a maintenance request with a title, description, and urgency level. Only tenants with active leases can submit.
The landlord sees the request in their maintenance queue. They can update the status, add internal notes, and track progress as work is carried out.
Once the issue is resolved, the landlord marks the request as completed. It can then be archived to keep the active queue focused on open issues.
WHO BENEFITS
Tenants get a clear way to report issues and track their status without chasing the landlord. Landlords get a centralised queue of all outstanding maintenance across every property.
RELATED FEATURES
Every property has a dedicated message thread between landlord and tenant, delivered live via server-sent events.
Explore →Invite tenants by email and get them set up in minutes — no manual account creation needed.
Explore →A single view across your entire portfolio — properties, leases, messages, maintenance, and expiry alerts all in one place.
Explore →Get started free and unlock maintenance requests alongside every other LeaseLoft capability.